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Is your work microwave and dishwasher safe?

Yes! All of my pieces for the kitchen are made with food-safe glazes and are microwave and dishwasher safe, but they're not indestructible. Ideally, you'd handwash them but you can use the top rack on your dishwasher. If you drop them or knock them against other hard objects, they can chip or break, so please be careful when handling them!

Do you do commissions or whole sale orders?

Yes, I do! Please reach out to me via email or instagram with what you would like and your timeline and we can discuss if your request is possible. Commissions and whole sale orders start at $150 worth of product.

When & How are items shipped?

I ship orders via USPS priority mail. Ready-to-ship pieces are mailed 1-5 business days after an order is placed. Please account for these time frames when purchasing.

Can I pick-up my order if I'm local to Denver?

Yes! Select the local pickup option at checkout and the cost of shipping will be removed. I will reach out to you within 1-2 business days (via the email address you provide at checkout) to coordinate a day and time that works for both of us. All pickups are currently done at a neutral location.

Do you offer international shipping?

At the moment, I only ship to the US.

Shipping Costs

Ceramic items are fragile, require lots of packaging, and can be heavy which is why it can cost more to ship. I do my best to pack and ship pieces as safely as I can while keeping your costs as low as possible. If you placed multiple orders with me and it's safe to do so, I will consolidate items and refund any shipping overages.

Returns/Refunds & Exchanges

With the exception of shipping breakages, I do not accept returns or exchanges. Please check all listing photos and read through the descriptions thoroughly before purchasing. Since each item is handmade one at a time, please account for some slight variation in shape, size, and glaze application. No two items will be identical, but that’s what makes handmade items so special and unique!

If your item is damaged upon delivery, please take a photo of the damages and email me the images no later than 7 days from the delivery date. Please understand that due to the nature of my work, some items are specifically one of a kind and cannot be replaced or replicated. If this is the case, I will issue a full refund. If the item is replaceable I will work to re-make it as close to the original as I can, but it could take up to 4-6 weeks to complete.

Unfortunately, if your order is marked as delivered and you have not received your package, I cannot refund the cost of the order or shipping charges. Kat Brown Ceramics and the USPS are not responsible for packages that are stolen or otherwise not delivered when they have a "delivered" status.